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Hiring for Assistant Manager- Service Desk in Mumbai, for Exp. 5 - 10 yrs at Anunta Technology Manag (Job in Mumbai)

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Job Description:Hi, We have an Opening for & quot Assistant Manager- Service Desk& quot for our Mumbai Office. Experience:4-12 Years Location: Mumbai JD as Follows: Provide direction and motivate the Team to achieve all KRAs and SLA' s set by the process with strict adherence to Quality parameters. Coaching and mentoring the Team Performance reviews with the team and Senior Management Drive Process Improvement projects Complete responsibility in ensuring successful execution of the project Devise strategies to minimize attrition & amp amp absenteeism Prepare Weekly/Monthly Review Presentations Management of process SLA' s Responsible for assuring users are provided efficient and timely first level support on a 7x24 basis Performs staff scheduling to ensure Help Desk 7x24 coverage Manages the team including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities Maintains a central source of information enabling Help Desk team to recover outages with minimal disruption to expected service levels Coordinates training requirements of Help Desk team Interfaces with users, technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for Help Desk Remains on-call during off-peak hours to respond to support service issues. Interested, Please do forward your CV to [email protected] Thanks & amp amp regards, Vinodh.K.R 9943158595 TAG- Human Resource Anunta Technology Management Services Pvt Ltd

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Posted on: Wednesday, 26 April, 2017  08:44
Expires On: Friday, 18 December, 2020  18:30

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