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Hiring for Specialist in Chennai, for Exp. 5 - 7 yrs at HCL Technologies.,Chennai (Chennai Job)

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Job Description:To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & amp amp management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases


tags: 9 To apply for this job Click here http://spanjobs.com/india/jobs/242344 »



Posted on: Sunday, 24 September, 2017  08:51
Expires On: Wednesday, 25 September, 2019  18:30

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