Hiring for Staff Technical Supp Analyst - India Pune for Exp. 4 - 6 Years at BMC Software.,Pune (Pune Job)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:* Who we are and what we do At BMC, transformation is everything. It s how we bring IT to life for more than 20, 000 customers worldwide 82% of the Fortune 500 to be exact. And it s what energizes our more than 6, 000 employees to bring meaningful change to businesses and lives, especially their own. 300 patents give our customers a strong competitive edge. We have 35 years of market leadership in the IT management solutions. We also have the energy, optimism, opportunities, and private financial backing that makes us feel and act more like a start- up that knows no limits. For you, that means the chance to do more and be more not only making incredible things happen with technology but also reinventing the BMC business right now. A career that expands your mind and your horizons. Peers who inspire you, drive you, support you, and make you laugh out loud. An environment that fosters individuality and personal growth. All at a company that is committed to leading the industry in the delivery of digital services for business transformation. That s BMC. What do the analysts say We can talk about being best in class, but it means much more when you hear it from unbiased third parties. Gartner and Forrester continually place us ahead of our primary competitors. Gartner announced BMC Software as a leader for the second consecutive year in the August 26, 2015 Magic Quadrant for IT Service Support Management Tools (ITSSM). Position Description A Staff Technical Support Analyst is responsible for fielding and resolving BMC issues by utilizing internal systems, troubleshooting utilities, and support processes. The position requires close communication with multiple departments while maintaining issue ownership. The analyst must be proficient in documentation and have the ability to work independently on support issues all while following departmental policies. Responsibilities Provide support to our customers and partners while being an advocate for their requests. Maintain ownership and follow through consistently on communication of all Support Issues Continually increase your knowledge of the BMC product suite and other related technologies. Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues Understand and abide by escalation procedures and interdepartmental policies Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient Act as an internal resource for the Technical Support Department by increasing the knowledge of the department based on your area(s) of expertise, whether it is an BMC Module, solution knowledge, or other experience Perform job requirements on a daily basis with a high level of autonomy Develop a high level of skill using our internal resources Exhibit strong documentation skills Hands- on experience with following is REQUIRED Experience in AR Server platform is must Experience in one or more modules of ITSM like Incident / Change/ Problem / Knowledge etc is must Experience required in My IT / Smart IT or Smart Reporting. Fundamental understanding of a Windows and LINUX- based operating system is required.